1. Eligibility for Refunds

You may be eligible for a refund if:

• You purchased credits within the last 30 days
• The majority of purchased credits remain unused (typically 80% or more)
• You experienced technical issues that prevented use of the service
• You were charged incorrectly or multiple times by error
• The service did not meet the advertised functionality

2. Refund Process

How to Request a Refund:

1. Contact Us: Email admin@brainowconsulting.com with subject line "Refund Request"
2. Provide Details: Include your account email, transaction ID, and reason for refund
3. Wait for Review: We'll review your request within 2-3 business days
4. Receive Refund: If approved, refunds are processed within 5-7 business days

3. Refund Calculations

Example: If you purchased 100 credits for $50 and used 10 credits, you have 90% remaining. You would be eligible for a refund of $45 (90% of $50).

4. Non-Refundable Situations

Refunds will NOT be provided in the following cases:

• Purchases made more than 30 days ago
• Credits that have been more than 20% used
• Violations of our Terms of Use
• Abuse of refund policy (multiple refund requests)
• Chargebacks filed without contacting us first
• Change of mind after full use of credits

5. Technical Issues

If you experience technical problems that prevent you from using Datapro7:

• Contact support immediately at admin@brainowconsulting.com
• We'll work to resolve the issue within 24-48 hours
• If we cannot resolve the problem, you're eligible for a full refund
• Credits used during the technical issue period will not count against your refund eligibility

6. Payment Disputes & Chargebacks

If you've been charged incorrectly:

1. Email us with transaction details
2. We'll investigate within 24 hours
3. Incorrect charges will be refunded immediately
4. You'll receive confirmation and receipt

7. Refund Timeline

8. Refund Methods

Refunds are issued to the original payment method:

• Credit Card: Refunded to the card used for purchase
• PayPal: Refunded to your PayPal account
• Other Methods: Contact support for alternative refund options

9. Partial Refunds

In certain situations, we may offer partial refunds:

• Pro-rated refund based on unused credits
• Compensation for service downtime
• Adjustment for pricing errors
• Goodwill gestures for exceptional circumstances

10. Enterprise & Team Plans

Enterprise and team plan refunds are subject to your contract terms. Contact your account manager or email admin@brainowconsulting.com for assistance.

11. Contact Information